SHAZAH — Terms & Conditions

Effective Date: 29 October 2026
Last Updated: 29 October 2026

Welcome to SHAZAH, an online fragrance store offering a curated collection of scents for different moods, occasions, and personal preferences.

These Terms & Conditions govern your use of our website and purchases made through it. By accessing the website or placing an order, you agree to these terms, subject to applicable law.

1. Business Details

Business Name: SHAZAH
Website: https://shahzah.in
Email: support@shahzah.in
Phone: +91 7093934438
Business Address: Achi Reddy Nagar, Falaknuma Palace Area, Hyderabad, Telangana 500053, India

2. Eligibility and Acceptable Use

You must be legally capable of entering into a binding contract to place an order.

You agree not to use our website for unlawful purposes, submit misleading information, interfere with website security, attempt unauthorized access, or misuse our intellectual property.

We may take reasonable measures to protect our website and customers from fraudulent or abusive activity.

3. Product Descriptions and Fragrance Performance

We make reasonable efforts to display accurate product names, images, sizes, descriptions, and prices.

Product appearance and packaging may vary slightly due to photography, screen settings, or manufacturer updates.

Fragrance perception and performance can vary depending on individual preferences, skin chemistry, climate, and application. Unless expressly stated in the product listing, we do not guarantee a specific duration or projection.

Personal fragrance preference alone does not establish that a product is defective. However, this does not affect rights relating to defective, counterfeit, misdescribed, or otherwise legally non-compliant products.

4. Prices, Taxes, and Payments

Prices, applicable taxes, shipping charges, and other payable amounts will be displayed during shopping or checkout, as applicable.

We may update prices prospectively. An accepted order will not be subject to an undisclosed price increase.

Payments must be made using the methods offered at checkout. Orders may be subject to reasonable payment verification and fraud-prevention checks.

If a material pricing or listing error occurs, we may contact you to resolve the issue or cancel the affected order where legally permitted. Any payment collected for a cancelled order will be refunded as required by applicable law.

5. Orders and Confirmation

Placing an order constitutes an offer to purchase the selected products.

An automated acknowledgement confirms receipt of your order but may not, by itself, constitute final acceptance. Order acceptance and dispatch will be communicated through the applicable order-status notifications.

We may decline or cancel an order for legitimate reasons, including product unavailability, payment failure, suspected fraud, or a material listing error, subject to applicable law.

If an order is cancelled after payment has been collected, the applicable refund will be initiated within the legally required or otherwise reasonable period.

We will not impose an unlawful cancellation charge or apply a cancellation practice prohibited by applicable consumer-protection law.

6. Shipping and Delivery

SHAZAH currently offers shipping within India.

Applicable delivery charges, estimated delivery timelines, and available shipping options will be shown during checkout or communicated through our website.

Delivery estimates may be affected by courier operations, weather, regional restrictions, or other circumstances beyond our reasonable control.

Customers must provide accurate delivery details. If a delivery attempt fails, we may coordinate with the customer or courier to arrange a reasonable resolution.

Our shipping arrangements do not remove any applicable consumer rights relating to non-delivery, delayed delivery, or other order-related issues.

7. Cancellation, Returns, and Refunds

Our Refund, Return & Cancellation Policy forms part of these Terms & Conditions.

Customers should review that policy before purchasing. It explains the procedure for requesting cancellations, returns, replacements, and refunds.

Nothing in these terms excludes a remedy that a customer is entitled to under applicable law, including remedies for defective, damaged, incorrect, counterfeit, or misdescribed products.

8. Intellectual Property

The SHAZAH name, logo, website design, original product descriptions, photographs, graphics, and other website content are owned by or lawfully licensed to their respective rights holders.

You may not reproduce, distribute, modify, or commercially use protected material without authorization, except where permitted by law.

Third-party brand names and trademarks remain the property of their respective owners.

9. Privacy

We handle personal information in accordance with our Privacy Policy and applicable Indian law.

Information may be used for order processing, delivery, payment verification, customer support, security, and other purposes described in that policy.

10. Website Availability

We aim to keep our website available and functioning properly. Temporary interruptions may occur due to maintenance, technical problems, or third-party service failures.

We may update or discontinue website features where reasonably necessary, subject to existing customer obligations and applicable law.

11. Limitation of Liability

To the extent permitted by applicable law, SHAZAH is not responsible for indirect losses arising from circumstances beyond our reasonable control.

Nothing in these terms excludes or restricts liability where such exclusion or restriction is prohibited by law, including statutory consumer remedies and applicable product-liability obligations.

12. Governing Law and Disputes

These Terms & Conditions are governed by the laws of India.

Disputes will be addressed through appropriate procedures and competent forums under applicable law. Nothing in these terms prevents a customer from approaching a competent consumer dispute redressal commission or other authority where legally entitled to do so.

13. Changes to These Terms

We may revise these Terms & Conditions from time to time. The latest version will be published on this page with its updated date.

Changes will not remove rights already acquired by customers under applicable law.

14. Contact and Complaints

For order-related enquiries or complaints:

SHAZAH
Email: support@shahzah.in
Phone: +91 7093934438
Address: Achi Reddy Nagar, Falaknuma Palace Area, Hyderabad, Telangana 500053, India

For formal consumer grievances, please use the grievance contact details published on our website.