SHAZAH — Refund, Return & Cancellation Policy

Effective Date: 29 October 2026
Last Updated: 29 October 2026

At SHAZAH, we want you to enjoy a smooth and reliable shopping experience. This policy explains how to request an order cancellation, product return, replacement, or refund for purchases made through our website.

Shipping Region: India
Return Request Window: Within 7 calendar days of delivery for the issues described below, subject to applicable law.

1. Order Cancellation

If you wish to cancel an order, contact us as soon as possible using your order number and registered contact details.

  • Before dispatch: We will review your cancellation request and cancel the order where possible.
  • After dispatch: Cancellation may no longer be possible. Please contact us for guidance on available delivery or return options.
  • Cancellation by SHAZAH: If we cancel a paid order, we will initiate the applicable refund in accordance with applicable law.

Any cancellation charges must comply with applicable consumer-protection requirements.

2. Eligible Return, Replacement, or Refund Requests

You may contact us to request an appropriate remedy if your order involves:

  • A damaged or leaking product upon delivery.
  • An incorrect product or quantity.
  • A missing item.
  • A product that is materially different from its description.
  • A defective or otherwise non-compliant product.
  • A shipment that has not been delivered, or another situation in which a remedy is available under applicable law.

Please contact us within 7 calendar days of delivery, where practicable, so we can investigate the issue promptly.

This seven-day request window is an operational guideline and does not shorten any statutory rights, legal limitation period, or other remedy available to you under applicable law.

3. Change-of-Mind Returns

If you change your mind after ordering a fragrance, a return may be considered if permitted by our return conditions and applicable law.

For hygiene and product-integrity reasons, we may require a change-of-mind return to be unused, unopened, sealed where applicable, and accompanied by its original packaging and proof of purchase.

Opened, sprayed, or unsealed fragrances may be ineligible for change-of-mind returns where hygiene restrictions lawfully apply.

These restrictions do not prevent an eligible claim involving a defective, damaged, incorrect, counterfeit, or misdescribed product, or another circumstance where a return, replacement, or refund is required by law.

4. Fragrance Preference and Product Quality

Fragrance preferences are subjective, and scent perception may vary between individuals.

A product not matching your personal preference or expected fragrance performance does not automatically qualify for a refund if the product is genuine, correctly supplied, and consistent with its description.

However, if a product is defective, counterfeit, materially misdescribed, or otherwise legally non-compliant, we will assess the claim and provide an appropriate remedy as required by law.

5. How to Request a Return or Replacement

To submit a request:

  1. Email support@shahzah.in or call +91 7093934438.
  2. Provide your order number, purchase details, and reason for the request.
  3. For damaged, leaking, missing, or incorrect items, provide clear photographs and other relevant evidence if available.
  4. Keep the product and its packaging until you receive instructions.
  5. Follow the return, collection, or inspection instructions provided by our customer support team.

An unboxing video may help us investigate a complaint, but the absence of such a video will not automatically invalidate an otherwise valid claim.

Please do not ship a return to an address without receiving instructions from our team.

6. Return Assessment and Resolution

Once we receive your request, we will review the details and inform you of the next steps.

Depending on the circumstances and applicable law, an eligible resolution may include:

  • Replacement of the affected product.
  • Refund of the applicable amount.
  • Another lawful and mutually agreed resolution.

We may request reasonable additional information to investigate a claim. We will not use an inspection process to deny a remedy that is legally due to a customer.

7. Refund Processing

Approved refunds will generally be initiated to the original payment method.

If the original payment method cannot accept a refund, we will coordinate a suitable lawful alternative with the customer.

Our operational target is to initiate approved refunds within 5–10 business days after approval or completion of the relevant assessment, as applicable. This is an estimate, not a fixed statutory deadline, and will not override any shorter deadline prescribed by applicable law.

The time taken for the refund to appear in your account may depend on your bank or payment provider.

8. Return Shipping Charges

Where a return or replacement is required because of a wrong, damaged, defective, or misdescribed product, or another circumstance for which the customer is legally entitled to a remedy, SHAZAH will arrange or reimburse reasonable return shipping costs as required by applicable law.

For change-of-mind returns voluntarily accepted by SHAZAH, return shipping charges may be payable by the customer if this has been communicated clearly in advance and is legally permitted.

9. Failed or Duplicate Payments

If money is deducted but no successful order is created, or if a duplicate payment is collected for the same purchase, please contact us with the transaction reference and relevant order details.

We will investigate the transaction and coordinate the applicable reversal or refund with the payment provider.

The time required for funds to be credited may depend on the payment provider or bank, subject to applicable requirements.

10. Non-Returnable Situations

Subject to applicable law, a change-of-mind return may be declined where:

  • A fragrance has been used or sprayed.
  • A hygiene seal has been opened and the product is no longer eligible for a change-of-mind return under applicable rules.
  • The product has been damaged through misuse or improper storage after delivery.
  • The product matches its description and is not defective, and the request is based solely on personal fragrance preference.

These conditions do not exclude any mandatory legal remedy.

11. Consumer Complaints and Grievance Redressal

If you are dissatisfied with the handling of a cancellation, return, replacement, or refund request, please contact our grievance representative using the details displayed on our website.

We will acknowledge and address consumer complaints within the timelines required by applicable law.

You may also approach the appropriate consumer dispute redressal authority where legally entitled to do so.

12. Contact Us

SHAZAH — Your Daily Dose of Radiance

Email: support@shahzah.in
Phone: +91 7093934438
Business Address: Achi Reddy Nagar, Falaknuma Palace Area, Hyderabad, Telangana 500053, India

Please include your order number in order-related communications to help us resolve your request efficiently.

Thank you for choosing SHAZAH. We appreciate your trust and look forward to helping you discover the fragrance that feels uniquely yours.