SHAZAH — Privacy Policy

Effective Date: 29 October 2026
Last Updated: 29 October 2026

At SHAZAH — Your Daily Dose of Radiance, we value your trust and are committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit https://shahzah.in, place an order, or contact us.

1. Business Information

Brand and Business Name: SHAZAH
Customer Support Email: support@shahzah.in
Phone: +91 7093934438
Business Address: Achi Reddy Nagar, Falaknuma Palace Area, Hyderabad, Telangana 500053, India
Shipping Region: India

2. Information We Collect

We may collect the following information when you use our website:

  • Contact information: Name, email address, phone number, billing address, and delivery address.
  • Order information: Products purchased, order number, order status, and purchase history.
  • Payment information: Payment status, transaction reference, and relevant payment details supplied by our payment provider.
  • Technical information: IP address, browser type, device information, website activity, and cookie preferences.
  • Customer communications: Information you provide when contacting us about orders, returns, refunds, or other enquiries.

Please do not send your UPI PIN, banking password, or complete card security credentials to us.

3. How We Use Your Information

We use personal information to:

  • Process and deliver customer orders.
  • Confirm payments and send order notifications.
  • Provide customer support and resolve complaints.
  • Handle cancellations, returns, replacements, and refunds.
  • Prevent fraud and protect our website.
  • Improve website functionality and customer experience.
  • Meet applicable tax, accounting, legal, and regulatory obligations.
  • Send marketing communications where legally permitted and with consent where required.

You may opt out of promotional communications at any time.

4. Payments and Third-Party Services

Payments may be processed by third-party payment gateways, banks, and other payment service providers.

These providers may process information under their own privacy policies and security practices. SHAZAH does not intend to store complete card credentials, UPI PINs, or banking passwords on its website.

We may also share necessary information with courier companies, website hosting providers, technical service providers, and customer support partners to fulfil orders and operate our business.

5. Cookies and Website Analytics

Our website may use cookies and similar technologies to support shopping cart functionality, remember preferences, understand website traffic, and improve performance.

You can manage cookies through your browser settings. Some website features may not function properly if essential cookies are disabled.

Where required by applicable law, we will obtain consent before using non-essential cookies or similar tracking technologies.

6. Sharing and Disclosure

We do not sell your personal information to third parties.

Information may be disclosed when necessary to:

  • Complete transactions and deliveries.
  • Provide services through authorized providers.
  • Comply with applicable laws or lawful government requests.
  • Investigate fraud, security incidents, or suspected unlawful activity.
  • Establish, exercise, or defend legal claims.

We aim to limit disclosures to the information reasonably necessary for the relevant purpose.

7. Data Retention and Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, loss, or misuse.

We retain information for as long as reasonably necessary for order fulfilment, customer service, legal compliance, accounting, fraud prevention, and dispute resolution.

When information is no longer required, we will take appropriate steps to delete it or otherwise handle it in accordance with applicable law.

No online transmission or storage system can be guaranteed to be completely secure.

8. Your Privacy Rights

Subject to applicable law and the relevant provisions in force, you may request access to or correction of your personal information, request deletion where permitted, withdraw consent where processing is based on consent, or raise a privacy-related complaint.

Certain information may need to be retained to meet legal obligations or resolve disputes.

To submit a request, email support@shahzah.in and clearly describe your concern. We may need to verify your identity before acting on your request.

We will handle privacy requests in accordance with applicable Indian data-protection law and the provisions in force at the time of the request.

9. Children’s Privacy

Our website is not intended to knowingly collect personal information from children in violation of applicable law. Where parental consent or other safeguards are legally required, we will follow the applicable requirements.

If you believe that a child’s information has been collected improperly, please contact us.

10. External Websites

Our website may contain links to third-party services. We are not responsible for the privacy practices or content of external websites. Please review their privacy policies before sharing information with them.

11. Changes to This Privacy Policy

We may update this policy to reflect changes in our operations, website features, service providers, or applicable law.

Updates will be published on this page with a revised date. Where legally required, we will provide additional notice or obtain consent.

12. Privacy Contact

For privacy questions or requests:

SHAZAH
Email: support@shahzah.in
Phone: +91 7093934438
Address: Achi Reddy Nagar, Falaknuma Palace Area, Hyderabad, Telangana 500053, India